I work in government that should say it all but this applies to private sector too. Adequate equipment for the number of employees ratios! Recently one of our network printers died completely after spending the last year faltering and sputtering and acting seriously pathetic. This poor multi-function printer was so bad that it has no side car for paper, one working paper tray out of four and the finisher had to be disconnected and cardboard boxes stacked to “catch” printouts! Forget anything more than a 3-5 page document unless you wanted to waste time sorting the pages that came out upside down, backwards or rolled!
I just spent 10 minutes running around 2 floors of this building trying to find a multifunction network printer that could scan to email which technically all of them SHOULD do… nope first one only to folder, next one just started a big scan job, next one is down to being nothing more than an over rated fax machine, upstairs to another machine that is in the middle of a big copy job….. grrrrrrrrrrrrrr FINALLY I had to use the director’s machine but it took way too long to find a WORKING machine to do a simple task.
Told you this was a rant. Adequate equipment to worker ratios are VITAL to businesses functioning smoothly. It makes no difference government or private sector operations. My last job had exactly 2 machines in the entire building of 50 people and if one went down we were dead in the water until it was functional again! Sure there were desktop printers for certain upper management but the rest of us had to go from machine to machine to do simple tasks!
The answer in my current case… senior management FINALLY after 2 years of complaints about the machines has authorized replacement… only 3 directors later! Now the trick is finding a machine… one brand for a machine that would work is a 3-6 month back order…. unacceptable we needed a functional machine 3 months ago! So now it’s time to get quotes on 3 other machines of a different brand…. still waiting to hear back on that…*SIGH* Perhaps Monday will give us some good news.
Ok down off the soap box for the day!

Sue Darby
BS Business Management & Information Technology
Chocolate Manager