The repair techs as they came to know me and the copiers I watch over were gracious enough to give me lessons in reading codes and handling a variety of basic issues. They also helped me understand which codes were necessary to call repair for and which I could fix. This has resulted in several thousand dollars in cost savings for the State of Alaska. The latest copier is under a warranty lease and repair calls are no longer expensive however there are still some old copiers in the building and the techs still seek me out to see what I might know and when I do not know the answer IT is quick to respond as they know that I handle many small things for them.
Tested Office 2007 and Windows 7 during past upgrades resulting in smoother transitions for team.